Inclusive Design

Accessibility Statement

We are committed to ensuring our mental health services are accessible to everyone.

Our Commitment

TeleHealth Van Network is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

Mental health care should be accessible to all, regardless of ability. This commitment extends to our website, mobile applications, and our physical telehealth van services.

WCAG 2.1 Guidelines

We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. These guidelines are organized around four principles:

Perceivable Content

  • Text alternatives for non-text content
  • Captions and transcripts for multimedia
  • Content that can be presented in different ways
  • Sufficient color contrast for text

Operable Interface

  • Full keyboard navigation support
  • Sufficient time to read and use content
  • No content that could cause seizures
  • Clear navigation and wayfinding

Understandable Information

  • Readable and understandable text
  • Predictable web page operation
  • Input assistance and error prevention
  • Clear instructions and labels

Robust Technology

  • Compatible with current and future tools
  • Valid and clean HTML markup
  • Support for assistive technologies
  • Regular testing and updates

Accessibility Features

Website Accessibility

  • Keyboard navigation throughout the entire website
  • Skip navigation links to bypass repetitive content
  • Descriptive alt text for all meaningful images
  • Proper heading hierarchy for screen reader navigation
  • Sufficient color contrast ratios (minimum 4.5:1)
  • Resizable text without loss of functionality
  • Focus indicators for keyboard users
  • Form labels and error messages for screen readers

Telehealth Van Accessibility

  • Wheelchair-accessible van entry at most locations
  • Disposable headphones for private audio
  • Large, high-contrast screens for video sessions
  • Staff trained in accessibility accommodations
  • Alternative session formats available upon request

Therapy Session Accessibility

  • Video platform with closed captioning support
  • Audio-only session options available
  • Therapists trained in accessible communication
  • Flexible scheduling to accommodate needs

Feedback & Assistance

We welcome your feedback on the accessibility of TeleHealth Van Network. If you encounter accessibility barriers or need assistance, please contact us:

  • Email: accessibility@telehealthvan.com
  • Response time: Within 2 business days

When contacting us, please include:

  • The web page or service you were trying to access
  • The problem you encountered
  • Any assistive technology you were using
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Continuous Improvement

We are committed to ongoing accessibility improvements. Our efforts include:

  • Regular accessibility audits and testing
  • User testing with people who have disabilities
  • Staff training on accessibility best practices
  • Prompt response to accessibility feedback
  • Staying current with evolving accessibility standards

This accessibility statement was last updated in January 2025.