Privacy Policy

Introduction

TeleHealth Van Network (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mental health services and website.

We understand that mental health is deeply personal. That's why we've designed our services to offer anonymous access when possible, and we take extensive measures to protect any information you do share with us.

Information We Collect

Information You Provide: Contact information (name, email, phone) if you choose to provide it, scheduling preferences, digital waiver acknowledgments, and eligibility verification information as required by specific programs.

Therapy Session Information: Clinical notes are maintained by our licensed therapists in accordance with professional standards and HIPAA requirements. This information is kept strictly confidential.

Automatically Collected: Device information, IP address, general location data, and website usage analytics.

How We Use Your Information

We use your information to provide and improve our mental health services, schedule and manage therapy appointments, verify eligibility for specific programs, communicate with you about your care, comply with legal obligations, and generate anonymized, aggregate data for program reporting to funders.

Anonymous Services

We offer 100% anonymous services. You may access therapy without providing your real name or identifying information. When you choose anonymous services, no personal identifying information is required, session notes are maintained under an anonymous identifier, and we do not track or store information that could identify you.

HIPAA Compliance

As a mental health service provider, we comply with HIPAA. Your protected health information (PHI) is stored securely using encrypted systems, accessible only to authorized healthcare providers involved in your care, never shared without your consent except as required by law, and subject to your rights to access, correct, and request restrictions.

Information Sharing

We do not sell your personal information. We may share information only with your explicit consent, to comply with legal requirements, when required to prevent imminent harm, in anonymized form for program reporting, or with service providers under strict confidentiality agreements.

Data Security

We implement industry-standard security measures including SSL/TLS encryption, encrypted data storage, secure video conferencing platforms, regular security audits, and staff training on privacy best practices.

Your Rights

You have the right to access your personal information and health records, request corrections to inaccurate information, request deletion of your data (subject to legal requirements), opt out of non-essential communications, and request restrictions on how your information is used.